Clinical Support
Expert help for a healthier you
Our programs give eligible members the tools and resources they need to manage chronic conditions and improve their overall health.
If you have a chronic condition or you’re recovering from an illness, managing your health requires more effort. That’s why we offer a variety of programs and a team of experts.
Watch the video to see how our programs work.
Questions? Chat with a team member on the health plan portal, or call Customer Service at the phone number on your member ID card.
You’ll have a team of experts on your side
For more complex care, we provide health advocates. They can be social workers, registered nurses, health coaches, and health educators. They’re ready to help you get better and stay healthy.
You can reach them by phone, email, and on the Sydney Health app to manage:
- Diabetes
- Heart disease
- Chronic obstructive pulmonary disease (COPD)
- Asthma
- COVID-19
- Cancer
- Post-hospital care
- And more
What can health advocates do for you?
Health advocates assist you in finding providers and the right care. They can also help in breaking down any barriers – social or financial – that might prevent you from receiving treatment. Advocates can help you:
Need a way to pay for medications, food, or find housing? Don’t worry. Your health advocate will connect you with a social worker for solutions.
Your emotional health matters, too
When you need someone to talk to, our behavioral health team is here for you. They can help you find ways to manage stress and your mental health. From on-demand resources to counseling, we make it easier to get the emotional support you’re looking for.
Behavioral health management includes:
- Counseling
- Grief resources
- Addiction support
- Patient discharge support
- Behavioral Health Crisis line for 24/7 support at (844) 405-4300
Want more options for emotional support?
You can go to Warmlines for 24/7 emotional and mental health support, or call 988 for the National Suicide and Crisis Lifeline.
You'll also have access to:
- Nurseline –24/7 support
- Member Connect – call 1-844-451-2102 (TTY: 711) for help with social isolation or loneliness
- SilverSneakers® gym membership
- Virtual doctor visits through LiveHealth Online*
*You are leaving the HealthHub website and are being directed to another site. Please refer to your Explanation of Coverage (EOC) for details on your benefits and coverages.
Do you need meal delivery?
Visit Meals on Wheels* to learn more about this service for senior citizens.
*You are leaving the HealthHub website and are being directed to another site. Please refer to your Explanation of Coverage (EOC) for details on your benefits and coverages.
We can also help make everyday living easier
Sometimes getting what you need for healthy living is a challenge. That’s why we offer connections to community resources* to help with:
- Food
- Housing
- Transportation
- Financial assistance
- Legal assistance
*You are leaving the HealthHub website and are being directed to another site. Please refer to your Explanation of Coverage (EOC) for details on your benefits and coverages.
Connect with an Eldercare agency
With an Eldercare agency, you’ll have support from local communities to help make daily routines easier as you age. Eldercare provides:
- Caregiver support services
- Housing assistance
- Counseling
- And more
Visit Eldercare.acl.gov* to learn more.
*You are leaving the HealthHub website and are being directed to another site. Please refer to your Explanation of Coverage (EOC) for details on your benefits and coverages.
On-demand support in the palm of your hand
For eligible members, getting help is only a few taps away with the Concierge Care app. You’ll have direct access to health advocates, self-guided videos, and other online tools to help you manage your health.
Concierge Care covers:
- COVID-19
- Type 2 diabetes
- Heart failure
- And other conditions
- The Concierge Care app has been awarded the PLATINUM eHealthcare Leadership Award in the category of Best Care/Disease Management for 2022.